What is Remote Management?
We use a technology called OVRC (pronounced Over-See) that gives us the ability to remotely troubleshoot and support your system. This can be something as simple as rebooting a device or more advanced like full network monitoring. The bottom line is your system gets back up and running faster; less downtime equals happy clients. What’s best of all is there is no reoccurring cost or monthly fee for this service!
Powerful Control
Most of today’s technical glitches can be solved by unplugging the device and plugging it back in. Nobody likes getting in their equipment cabinet with a flashlight and trying to find the right cord to unplug. We can do better than that! With WattBox powered by OVRC we can reboot outlets for you, so you don’t have to touch a thing. Simply text or call us and we can fix most glitches within a few minutes.
Network Monitoring
WiFi is the foundation of modern home technology. What happens when you are working from home and your network fails? With OVRC Pro we can monitor the health of your network. We receive notifications if a problem is detected and can quickly jump in to fix it. If the issue requires a little more attention, we can look at the system status and change settings or update firmware as needed.
Client App
What happens when it’s 11:30 on a Thursday night and you can’t get ahold of us to fix a problem; or maybe you just want to do some of your own troubleshooting? OVRC offers a customer facing app that is completely free and puts the control in your hands! We will create custom functions for you that are easy to use and understand. Resetting your cable box has never been easier!
